Privacy Policy
At Lunera Medical Clinic, we are committed to safeguarding your personal information and ensuring your privacy is respected. This Privacy Policy explains how we collect, use, and protect your data in accordance with applicable laws.
1. Information We Collect
We may collect the following types of information when you visit our clinic, use our website, or contact us:
- Personal details: Name, date of birth, address, phone number, and email address.
- Medical information: Health history, medical records, and treatment details.
- Payment information: Details required for billing and processing payments.
- Technical data: IP address, browser type, and website usage through cookies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide medical care and manage your treatment.
- To contact you regarding appointments, test results, and services.
- To process payments and issue invoices.
- To improve our services and website functionality.
- To comply with legal and regulatory requirements.
3. How We Protect Your Information
We take data security seriously and implement measures to protect your information from unauthorised access, loss, or misuse:
- Secure storage systems and encrypted data transfer.
- Regular staff training on data protection.
- Restricted access to personal and medical records.
4. Sharing Your Information
We will never sell your personal data. However, we may share your information in the following cases:
- With healthcare providers involved in your treatment.
- With third-party service providers (e.g., laboratories, payment processors) to deliver our services.
- When required by law or to protect the safety of others.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for processing your data (where applicable).
- Request the deletion of your personal data, subject to legal obligations.
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device to track website activity. You can manage or disable cookies through your browser settings.
7. Retention of Information
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us:
Lunera Medical Clinic
Email: contact@luneramedical.com
Phone: +44 7901 566 656
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our practices. The updated policy will be available on our website.